At Blue League Corporation (BLC), we consider customer satisfaction by redressing the client’s grievances at the highest priority with the best available dilemmas.
Clients can communicate us for any query/grievance through the below steps:
Level 1: All the clients having grievances concerning any service or otherwise shall write a mail at email@example.com to ensure timely recording and verification of the grievance.
Our respective person shall revert within 3 working days redressal of such complaint.
Level 2: In case the client is not convinced with the response, the grievance can be escalated to the Compliance Officer at firstname.lastname@example.org and he/she shall ensure to resolve the grievance within 2 working days.
Level 3: If the client is still not satisfied with the decision offered on level 1 & 2 then he/she can escalate the matter with the email@example.com.
Clients are requested to obey the above mechanism and hierarchy systems for the smooth treatment of problems and timely resolution.
Clients are also requested to keep Level 1 & 2 in the loop in each of their mail or else their issues will go unaddressed.
Please note: In case customer marks a copy of the Email to all the levels (1,2,3), it will not be recognized as escalated matter, it shall, in any case, start from level 1 and only in case of a separate mail after expiration or reply from the past level shall the grievance be considered at next level.