Grievance Redressal

Grievance Redressal

At Blue League Corporation (BLC), we consider customer satisfaction by redressing the client’s grievances at the highest priority with the best available dilemmas.

Clients can communicate us for any query/grievance through the below steps:

Level 1: All the clients having grievances concerning any service or otherwise shall write a mail at info@blcit.in to ensure timely recording and verification of the grievance.

Our respective person shall revert within 3 working days redressal of such complaint.

Level 2: In case the client is not convinced with the response, the grievance can be escalated to the Compliance Officer at compliance@blcit.in and he/she shall ensure to resolve the grievance within 2 working days.

Level 3: If the client is still not satisfied with the decision offered on level 1 & 2 then he/she can escalate the matter with the support@blcit.in.

Clients are requested to obey the above mechanism and hierarchy systems for the smooth treatment of problems and timely resolution.

Clients are also requested to keep Level 1 & 2 in the loop in each of their mail or else their issues will go unaddressed.

Please note: In case customer marks a copy of the Email to all the levels (1,2,3), it will not be recognized as escalated matter, it shall, in any case, start from level 1 and only in case of a separate mail after expiration or reply from the past level shall the grievance be considered at next level.

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